Connect & protect your loan book.
Stryd is designed to help you spend less time on manual reviews and more time on valuable interactions with your customers.
Get ahead of the competition.
Make immediate product and pricing offers with confidence. Reduce home loan time to offer by 75% and secure your customers faster.
Nearly two-thirds of a broker’s existing mortgage clients could be on a better offer, new data from loan book retention platform Stryd has found.
11th October 2022
We take your privacy very seriously and are committed to ensuring the protection of your personal information. We collect and handle your personal information in accordance with its legal obligations, including those under the Privacy Act 1988 (Cth).This Policy describes how your personal information is collected, used, handled, stored and disclosed by Moneycatcha.The Privacy and Confidentiality Policy may be updated from time to time with the current version published on our website. To ensure you are aware of the current Privacy and Confidentiality Policy, we recommend checking our website.
We only collect data that is required to provide the agreed services, including obtaining more information, accessing information and free demonstrations. We secure all data that is collected from our potential and existing clients in confidence. This includes non-disclosure of any data to third parties without explicit permission. This may exclude our established partners with confidentiality arrangements in instances where disclosure is required to support the services. We encourage you to contact us and provide your company details so that we can tailor our responses to your needs and provide accurate quotations and services. Only the name and email address fields are mandatory for these enquiries. You can refrain from submitting any other details you may not wish to disclose. We use Google Ads, Analytics, Hubspot and other tools for the website for marketing purposes and to analyse traffic and trends. Our manner of using this does not identify individuals and their user navigation behaviours. We do not export data outside of these applications or share it with any third parties, including our established partners. We collect your personal information either directly from you or indirectly from our clients that use our services in order to provide them with insights.We collect personal information when:
While we are required to collect some types of personal information to meet our legal obligations, we do attempt to keep our collection of your personal information to what is necessary to offer you the products and services you require. Depending on those products and services, or your interactions with Moneycatcha, we may collect the following types of personal information:
We’re careful about how we use your information to deliver our products and services. We also use your information for other reasons, such as to better understand you, your needs, and to let you know about other products and services you might be interested in.Here is a list of the ways we may use your personal information:
We may disclose your personal information to a trusted third-party who also holds information about you. This third-party may combine that information to enable it and us to develop anonymised consumer insights so that we can provide personalised services to enhance your experience.
We may share your information with third parties for the reasons mentioned in “How Do We Use Your Information?”, or where the law otherwise allows or requires us to.We may disclose personal information for the purposes described in this Privacy and Confidentiality Policy to:
We may disclose your personal information to recipients that are located outside Australia only if they are clients for whom we provide insights based on your information that they have provided to us.
Our team members are trained in how to keep your information safe and secure. We use secure systems and buildings to hold your information. We aim to only keep your information for as long as we need it. We store your hard copy and electronic records in secure buildings and systems or using trusted third parties. We use a range of physical, electronic and other security measures to protect the security, confidentiality and integrity of the personal information we hold about you.We aim to keep personal information only for as long as we need it – for example for business or legal reasons. When we no longer need information, we take reasonable steps to destroy or de-identify it.We take reasonable steps to protect your personal information from misuse, interference and loss, as well as unauthorised access, modification or disclosure and we use a number of physical, administrative, personnel and technical measures to protect your personal information. However, we cannot guarantee the security of your personal information.
You can access the personal information we hold about you by contacting us (refer to “10. Contact Us”). Sometimes we may not be able to provide you with access to all of your personal information and, where this is the case, we will tell you why. We may also need to verify your identity when you request your personal information.If you think the information we hold about you is incorrect, please contact us and we will take reasonable steps to ensure it is corrected.
If you have a concern or complaint about how we have handled your personal information (including your credit information), let us know and we’ll try to fix it. We try to get things right the first time – but if we don’t, we’ll do our best to sort it out. Please include your name, email address and/or phone number and clearly describe your complaint. We will acknowledge your complaint and respond to you within a reasonable period of time.If your complaint has not been resolved to your satisfaction or you are still concerned, you can contact the Office of the Australian Information Commission in any of the following ways:
You can contact us in the following ways: